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Red
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Delivery
Once your order has been shipped, you'll receive an email with your tracking information. You'll then be able to follow its journey.
Your parcel didn’t arrive at the pickup point you originally selected. Here’s why that can happen:
We use Chronopost for deliveries. Once the parcel leaves our warehouse, it’s in their hands.
If the pickup point you chose is closed or full (especially during busy periods like Christmas), the courier may redirect the parcel to another nearby pickup point.
This is entirely beyond our control, and we are not notified when such changes occur.
We understand this can be inconvenient, especially if the new location is far from you.
If this happens, feel free to contact us — we’ll work together to find a solution!
Delivery costs and times vary depending on your cart total and the shipping option selected.
Shipping is free to a pickup point on orders over €59.
Home delivery is free on orders over €99.
For express delivery, the average time is under 24 hours. For standard delivery (home or pickup point), allow 24 to 72 hours.
(This applies to non-personalized orders placed before 12:00 noon.)
For international and overseas territories, shipping costs vary based on the country and distance.
Delivery times may extend to up to 7 working days.
Check your spam or junk folder
Make sure your email address is correct on your account. To verify, go to your customer area under “Your Personal Information.”
If the email address is incorrect, you can update it for future orders.
If your parcel appears stuck or hasn’t moved for more than 48 hours, contact us via the contact form and we’ll do everything we can to help.
If your parcel isn’t collected within 5 to 10 days, it will automatically be returned to our warehouse.
Please reach out via the contact form so we can process a full refund of your order.
The refund will be issued via the same payment method you used when placing the order.
Returns
Received your order but the size or style isn't quite right? No worries! You have 30 days from the date of delivery to request a return or refund. (Returns are accepted until January 31st for any orders placed between November 15th and December 31st.)
Return shipping costs are your responsibility (€5).
Here’s how to return your item:
▪️ Log in to your account
▪️ Go to the "My Returns" page
▪️ Click on the order that includes the item(s) you want to return
▪️ Tick the box next to the item(s) to be returned
▪️ Click on "Return Selected Items" and specify the reason for your return
Our customer service team will then approve (or decline) your return request and send you a prepaid label.
We do not offer exchanges due to logistics, but you’re welcome to request a return.
Once we receive your returned item, we’ll process your refund within 15 working days.
In the meantime, feel free to place a new order for the desired item.
Once your parcel reaches our warehouse, we aim to process returned items within 3 working days.
Please note that during sales or holiday periods, processing times may be longer.
This timeframe does not include shipping time to and from our facility.
Due to their custom nature, personalized items cannot be returned or exchanged, in accordance with article L121-21-8 of the French Consumer Code:
"The right of withdrawal may not be exercised for contracts [...] for the supply of goods made to the consumer’s specifications or clearly personalized."
We recommend taking the time and care needed when creating your custom item!
Products
To extend the life of your item, we recommend caring for it properly. Learn more about product care on our dedicated Product Care page.
To find the best fit, compare your measurements with our size chart.
The chart is available on any product page — just click “Size Guide” under the price or in the size dropdown menu.
If a product is out of stock and you're logged into your account, you can click “Notify me when available.”
You'll receive a notification as soon as the item is restocked.
We love hearing what you think of our products! A few days after your order ships, you’ll receive an email from Trustedshop, our verified review platform.
It’s the best way to share your experience with us. Thank you in advance for your thoughtful feedback!
Our products are designed to last.
We commit to repairing any defects you may encounter under normal usage conditions.
Full details can be found on our Tough as Oak Guarantee page.
The white marks you may notice on our waxed canvas products are due to the natural concentration of wax, especially where the fabric folds.
Far from being a flaw, it’s actually part of the charm and character of this material.
We love this organic effect that makes each item truly unique.
That said, if you’d like to reduce these marks, we’ve put together some practical tips for you on our Product Care page.
Orders
First, go to your order tracking page and click on the relevant order. Check whether it has already been delivered or attempted, and make sure the delivery address matches what you selected.
If you spot an issue and the expected delivery date has passed, contact us via the contact form. We’ll do our best to assist you.
Please double-check your cart before confirming your purchase — once validated, orders cannot be modified.
We prepare all orders within 24 hours to ensure quick shipping, which means we can't make changes after confirmation.
However, you can cancel your order as long as it's not yet being prepared.
Go to My Account then Order History. If your order status is still "Payment Accepted," the “Cancel Order” button will be available.
Refunds are processed within 5 working days.
If your order has moved past this status, cancellation is no longer possible.
That said, here’s what you can do:
If you selected delivery to a pickup point, simply don’t collect the parcel — it will automatically be returned to us after 10 days. Once received, we’ll refund your order.
If your order is being delivered to your home, wait until it arrives. Then, submit a return request via your personal Alaskan MAKER account.
Avant une Before placing an order, you can update your addresses anytime from your account under “My Addresses.”
If you’ve already placed your order, contact our Customer Service before noon to request a change to your delivery or billing address.
After that time, your order may already be shipped, and changes won’t be possible.
Please note: billing address changes will only be reflected on your invoice if made before shipment.commande, vous pouvez modifier facilement vos adresses en accédant à votre compte puis en cliquant sur " Mes adresses".
Si vous avez déjà passé commande, vous pouvez contacter notre Service client pour procéder à un changement d'adresse de livraison et/ou de facturation avant midi dernier délai.
Au delà votre commande sera déjà expédiée et plus aucun changement ne sera possible.
Le changement d'adresse de facturation ne sera visible sur la facture seulement si celle-ci est modifiée avant que la commande ne soit expédiée.
As soon as your order is shipped, you'll receive an email with tracking information.
Orders placed before 12:00 noon are prepared the same day.
We do not process or ship orders on weekends or public holidays.
No worries — we’ve got you covered. Send us a message through the contact form and our team will go above and beyond to help.
Received the wrong item or noticed something's missing from your order?
Don’t worry — just send us a message via the contact form and our team will do everything they can to assist you.
Customization
At Alaskan Maker, you can personalize all aprons in our range with custom embroidery.
We also offer engraving for our small leather goods. Visit the Personalized Gifts for Men page to see the full selection of customizable products.
Due to technical constraints, this option is only available for orders of 10 items or more.
However, every product page that offers engraving includes a range of original logos to make your item truly one of a kind!
We guarantee personalization within 2 working days for all customizable products.
Unfortunately, we’re only able to engrave or embroider emojis from the following list: • ♥ ♦ ♣ ♠ ♪ ♫ ■ ☻☼☺.
Our software has its quirks and doesn't support any others.
That said, each personalized product page includes original logos to help you customize your item in a fun and unique way!
Payment
- You can choose from the following payment methods:
- Credit card via PayPlug
- PayPal (with or without a PayPal account)
- Bancontact
- American Express
- 3x or 4x installment payment
Payment may fail for several reasons:
- Incorrect entry of your bank details
- Failure to enter the verification code sent by your bank
- You've reached your monthly online spending limit
- Your internet connection crashed or you took too long to enter your information
We recommend trying again. If the issue persists, try using a different payment method.
No worries — our customer service team is here to help if needed!
If you didn’t receive a confirmation email:
Check your spam folder
Verify that your email is correct in your account under “Your Personal Information”
If the email is incorrect, you can update it
We can’t resend your order confirmation, but if you correct your email before the order ships, you’ll still receive your tracking link once it's dispatched.
Did you complete the entire payment process?
Sometimes, if you didn’t enter the bank verification code or lost connection, the transaction won’t go through.
If you’re unsure, contact us via the contact form and select the topic “Payment” — we’ll check the status for you.
This is a rare and abnormal occurrence.
Please send us a message via the contact form and we’ll get back to you as quickly as possible.
Professional
Yes! Are you a professional with exceptional know-how and a team you want to showcase?
We’ve created a brand just for you!
Ma Belle Équipe offers a wide range of customizable aprons and accessories to outfit your team from head to toe. Discover the full collection at https://www.ma-belle-equipe.fr/fr
In this range, all fabrics are machine-washable — no waxed or oiled finishes — and real leather has been replaced with synthetic leather.
Another key detail: we’ve removed the upper chest pocket to leave space for custom branding in your company’s colors.
Absolutely. For a truly UNIQUE team, Ma Belle Équipe offers logo personalization on aprons.
Looking for corporate gifts for an event, a collaboration, a client, or your staff committee? You’re in the right place!
We offer volume discounts and customization options across a wide range of products. Want more info? Just head over to Submit My Project.
Own a shop and want to become a stockist? Let’s chat!
Create your account HERE and we’ll review it. If your store aligns with our brand, we’ll approve it.
Account
To save your information and place an order, you’ll need to create an account.
You can access the sign-up or login tool by clicking here.
No worries! You can reset your password from the Account Login page by clicking “Forgot Password.”
You’ll receive an email with a new password.
To access the invoice for a past order, go to your order history in your account.
Select the relevant order and click “Details.” You’ll then be able to download the invoice in PDF format.
To remove your data from our site, simply send us a message via the contact form and select the topic “Account Deletion.”
You can always create a new account later using the same email address.
Parrainage
1 – Log in to your account
2 – Click on “My Rewards”
3 – Convert your balance into a voucher
4 – Click “Add to cart” — and that’s it!
Want to introduce someone to Alaskan Maker? Refer a friend!
Once your friend places their first order of at least €49, you’ll receive a €10 voucher. This reward is unlocked once their order is confirmed.
This voucher can be used with no minimum purchase. You can combine a loyalty reward with a referral reward.
Note: the offer is only valid for your friend's first order.
There’s no limit — refer as many friends as you like and earn unlimited rewards!
1 – Log in to your account
2 – Send your referral link to a friend
3 – Once they complete their purchase, you’ll receive a €10 voucher in your account
4 – Repeat with as many friends as you like!
Referred by a friend? To benefit from the referral offer, your cart must total at least €49.
After creating your account, a referral code will appear in your cart summary, giving you €10 off your order.
Once you’ve used your code, you’re ready to start referring others too!
Yes, absolutely! You can combine a loyalty offer and a referral offer on the same order.