Firstly, go to your order tracking and click on the order concerned, check that it has not already been delivered or presented, and make sure that the place of delivery corresponds to the one you have chosen. If you detect an anomaly and if the delivery date has passed. Customer Service will be happy to help you.

You can cancel or modify your order before it is shipped,To cancel your order, please call our Customer Service team as soon as possible.

Before an order, you can easily modify your addresses by accessing your account and clicking on "My addresses".

If you have already ordered, you can contact our Customer Service to change your delivery and/or billing address before noon. After that, your order will already be shipped and no more changes will be possible. The change of billing address will be visible on the invoice only if it is modified before the order is shipped.

As soon as your order is dispatched from our warehouse, you will receive an email with the tracking information. Your order is prepared during the day before 12 noon. Please note that we do not package or ship orders on weekends or public holidays.